Shipping Policy – Effective Date: January 4, 2025

Welcome to NariFrostPro! We are committed to providing a seamless shopping experience, ensuring that your orders are processed and delivered in a timely and efficient manner. Please read our shipping policy below to understand how our shipping process works.

1. Order Processing Time

Once your order is successfully placed on our website, it will be processed and shipped out within 1-3 business days. Orders placed after business hours, on weekends, or during holidays may take longer to process. Please note that processing time may vary depending on stock availability and the nature of the products ordered.

2. Shipping Methods and Carriers

We use reliable and trusted shipping carriers such as UPS, FedEx, and USPS to ensure your products arrive safely and on time. You can choose from various shipping methods at checkout, including:

  • Standard Shipping: 5-7 business days (depending on destination).
  • Expedited Shipping: 2-3 business days.
  • Express Shipping: 1-2 business days. Shipping times are estimated, and delays may occur due to unforeseen circumstances, such as weather conditions or carrier delays.

3. Shipping Fees

Shipping fees are calculated based on the weight, size, and destination of your order. The total shipping cost will be displayed at checkout before you finalize your purchase. We offer free standard shipping on orders over $99 within the continental United States.

4. Domestic Shipping

We ship to all states within the United States, including Alaska and Hawaii. Delivery times may vary based on your location and the shipping method selected. For orders shipped to P.O. Boxes or APO/FPO addresses, please contact our customer support team at (830) 980-7907 or via email at info@narifrostpro.com for assistance.

5. International Shipping

Currently, we do not offer international shipping. However, we are continually expanding our services, and international shipping may be available in the future. Please feel free to contact us for updates on international shipping options.

6. Tracking Your Order

Once your order has been processed and shipped, we will send you an email with a tracking number and a link to track your order. You can track your order’s progress directly on the carrier’s website using the tracking number provided. If you experience any issues or delays with your shipment, please contact us for assistance.

7. Address Accuracy

It is essential to provide accurate and complete shipping information at the time of purchase to avoid delays or delivery issues. NariFrostPro is not responsible for any shipping delays or losses caused by incorrect or incomplete addresses. Please double-check your shipping details before completing your order.

8. Lost or Damaged Shipments

In the unlikely event that your order is lost or arrives damaged, please contact us immediately at (830) 980-7907 or via email at info@narifrostpro.com. We will work with the carrier to resolve the issue. If your item is damaged, please provide pictures of the damage along with your order number, and we will arrange for a replacement or refund.

9. Shipping Restrictions

Certain items may be subject to shipping restrictions due to their size, weight, or the carrier’s limitations. We will notify you if any of your items cannot be shipped and provide alternative solutions where possible.

10. Order Modifications and Cancellations

Once an order has been processed for shipping, it cannot be modified or canceled. However, you may contact us as soon as possible if you need to make any changes, and we will do our best to accommodate your request.

11. Customer Service

If you have any questions or concerns about shipping, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure you have the best experience shopping at NariFrostPro.

Customer Service Contact Information: