Sales Policy for Narifrostpro

Effective Date: January 4, 2025

Welcome to NarifrostPro – your trusted partner in cutting-edge technology and innovative electronics. At NarifrostPro, we are committed to providing our customers with the best quality products and exceptional service, while maintaining transparency and fairness in all our business practices. This Sales Policy outlines the terms and conditions that govern the sale of our products through our website, https://narifrostpro.com/, and any transactions made in connection with our products.

1. General Terms of Sale

By purchasing products from NarifrostPro, you agree to the terms and conditions outlined in this policy. These terms are applicable to all customers who place orders through our website, and all purchases are subject to availability and acceptance by NarifrostPro.

  • Eligibility: To purchase from NarifrostPro, you must be at least 18 years old or the legal age of majority in your jurisdiction. By placing an order, you represent and warrant that you are of legal age to form a binding contract and have the capacity to do so. Customers under the age of 18 must have the consent of a parent or legal guardian.

  • Product Availability: While we strive to maintain accurate stock levels, all products are subject to availability. In the event that an item is out of stock or discontinued, we will notify you and offer a suitable replacement, backorder options, or a refund based on your preference. We reserve the right to limit quantities in the event of an error in pricing or stock.

  • Order Confirmation: Once you place an order, you will receive an email confirming your order details, including the items purchased, shipping address, and the total amount. This confirmation does not constitute an acceptance of your order. Acceptance of your order occurs only when your order is shipped.

  • Order Modifications: If you wish to modify or cancel your order after submission, please contact our customer service team as soon as possible at info@narifrostpro.com or call (830) 980-7907. We will do our best to accommodate changes, but we cannot guarantee modifications once the order is being processed.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in US dollars and are subject to change without notice. The price shown at checkout will be the final price, including applicable taxes and shipping fees. Prices may fluctuate based on promotions, sales, or changes in market conditions.

  • Payment Methods: We accept the following payment methods:

    • Major credit cards: Visa, MasterCard, American Express, Discover
    • PayPal, Apple Pay, Google Pay, and other secure payment methods
    • Bank transfer (for large orders only, subject to prior arrangement)

    Payments must be made in full before any orders are processed or shipped. If payment is not successfully processed, the order will not be completed, and you will be notified accordingly.

  • Taxes: Sales tax will be applied to orders based on the applicable tax rates in the state of Texas, USA, and other regions where required by law. For international orders, you may be required to pay customs duties or VAT upon receipt of your items, which are the responsibility of the customer.

  • Discounts and Promotions: NarifrostPro periodically offers discounts, special deals, or promotional offers. Please note that such promotions are subject to specific terms and conditions, which may include time limitations, product exclusions, and other restrictions. Discounts cannot be applied to previous purchases and are not combinable with other offers unless specified.

3. Shipping Policy

  • Shipping Options: NarifrostPro offers a range of shipping options for both domestic and international orders. Shipping costs are calculated based on the weight of the order, the destination, and the selected delivery method. Shipping options may include standard, expedited, and express delivery services.

  • Shipping Time: We strive to process and ship all orders within 1-3 business days. However, please note that processing times may vary during peak seasons or due to unforeseen circumstances. Estimated delivery times will be provided at checkout based on the shipping method selected. While we do our best to ensure timely delivery, NarifrostPro cannot be held responsible for delays caused by third-party carriers or other factors beyond our control.

  • International Shipping: We are proud to offer international shipping to most countries. Please note that international orders may take longer to process due to customs clearance procedures and delivery times. Shipping fees for international orders will be calculated at checkout based on the delivery address and shipping method selected.

  • Shipping Address: It is the customer’s responsibility to provide accurate and complete shipping information. Any errors in the shipping address may result in delayed or undelivered shipments, for which NarifrostPro cannot be held responsible. If a package is returned due to an incorrect address, the customer will be responsible for any additional shipping costs associated with reshipping the order.

  • Tracking Your Order: Once your order has shipped, you will receive a tracking number and a link to the carrier’s tracking page. You can use this information to monitor the status of your shipment until it reaches your destination.

4. Returns and Refunds

We want you to be fully satisfied with your purchase, and we aim to make the return and refund process as smooth as possible. However, please review the following terms carefully:

  • Return Period: You may return most products within 30 days of receiving your order for a refund or exchange. All returned products must be in new, unused condition, with all original packaging, labels, and accessories included. Products that have been used, opened, or damaged are not eligible for return unless defective.

  • Return Process: To initiate a return, please contact our customer service team at info@narifrostpro.com or call us at (830) 980-7907. Please provide your order number, details of the item(s) you wish to return, and the reason for return. We will provide you with a return authorization number and instructions for returning the product.

  • Non-Returnable Items: Certain items, including but not limited to opened software, digital downloads, personalized products, and clearance/closeout items, are not eligible for return. If you are unsure whether an item is eligible for return, please contact us before making your purchase.

  • Refunds: Once we have received and inspected the returned product, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that shipping and handling charges are non-refundable, except in cases where the return is due to our error or a defective product.

  • Exchanges: If you would like to exchange an item, please follow the return process and specify the product you wish to exchange for. In most cases, you will need to place a new order for the replacement product.

  • Defective or Damaged Items: If the product you received is defective or damaged upon arrival, please contact us immediately. We will either send you a replacement or issue a full refund, including any shipping costs. We may require photo evidence of the damage or defect before processing your claim.

5. Warranty

NarifrostPro offers a 1-year limited warranty on most products. This warranty covers defects in materials and workmanship under normal use and conditions. The warranty does not cover damages resulting from misuse, accidents, neglect, unauthorized repairs, or natural wear and tear.

  • Warranty Claims: If you experience issues with a product covered by our warranty, please contact us at info@narifrostpro.com or call (830) 980-7907. We will guide you through the warranty process and, if necessary, provide instructions on returning the item for repair, replacement, or a refund.

  • Exclusions: The warranty does not cover any damage caused by misuse, modifications, accidents, water damage, or improper maintenance. Additionally, the warranty does not apply to consumable items such as batteries, unless they fail to meet reasonable performance standards within the first 30 days of use.

6. Customer Support

At NarifrostPro, we are dedicated to providing excellent customer support. If you have any questions or need assistance, our team is available to help.

Whether you have inquiries about products, need help with an order, or require assistance with a return or warranty claim, our team is ready to provide the support you need.

7. Limitation of Liability

To the fullest extent permitted by applicable law, NarifrostPro’s liability for any claims, damages, or losses arising from the use of our products or services is limited to the amount paid for the specific product or service in question. We are not responsible for indirect, incidental, consequential, or punitive damages resulting from your use of our products.

8. Changes to This Policy

NarifrostPro reserves the right to update, modify, or change this Sales Policy at any time. Any changes will be reflected on this page, and the updated effective date will be listed at the top. We recommend reviewing this policy periodically to ensure you are aware of any updates.

9. Governing Law and Dispute Resolution

This Sales Policy is governed by the laws of the State of Texas, USA, without regard to its conflict of laws principles. Any disputes, claims, or controversies arising out of or relating to this policy or your use of our website shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA), and the arbitration proceedings shall be held in Texas.

Thank you for choosing NarifrostPro for your technology and electronics needs. We are committed to providing a seamless, transparent, and customer-centric experience. If you have any questions or need assistance, please do not hesitate to contact our support team.

For more information, visit our website: https://narifrostpro.com.

This extended Sales Policy provides detailed coverage of our terms, including all necessary provisions to ensure a comprehensive understanding of the process. It has been carefully crafted to meet best practices for customer service, SEO standards, and compliance with legal guidelines.