Refund and Returns Policy – NarifrostPro

Effective Date: February 22, 2025

1. Returns & Refunds Eligibility

Customers can return products under these conditions:

  • The return request is made within 30 days of receiving the order.
  • The laptop is unused, in original condition, and with all included accessories.
  • The return must include the original receipt or proof of purchase.

2. Items Not Eligible for Return

  • Personalized laptops with custom configurations.
  • Software licenses, warranties, and digital downloads.
  • Products damaged by the customer.

3. Refund Process

  • Once the returned item is received, our team will inspect it within 5 business days.
  • If approved, the refund will be processed within 10 business days to the original payment method.
  • A 10% restocking fee may apply for discretionary returns.

4. Exchange & Defective Products Policy

  • If a product is defective or damaged upon arrival, we offer free replacements or repairs.
  • Exchanges depend on stock availability.

5. Return Instructions

  • Send an email to info@narifrostpro.com with your order number and return request.
  • We will send you a return authorization number (RMA) and shipping details.
  • Customers cover return shipping costs unless the item is defective.

📍 For any questions, call (830) 980-7907.

If you have any questions about our Refund and Return Policy or need assistance with a return, please do not hesitate to contact our customer support team.