
Refund and Returns Policy – NarifrostPro
Effective Date: February 22, 2025
1. Returns & Refunds Eligibility
Customers can return products under these conditions:
- The return request is made within 30 days of receiving the order.
- The laptop is unused, in original condition, and with all included accessories.
- The return must include the original receipt or proof of purchase.
2. Items Not Eligible for Return
- Personalized laptops with custom configurations.
- Software licenses, warranties, and digital downloads.
- Products damaged by the customer.
3. Refund Process
- Once the returned item is received, our team will inspect it within 5 business days.
- If approved, the refund will be processed within 10 business days to the original payment method.
- A 10% restocking fee may apply for discretionary returns.
4. Exchange & Defective Products Policy
- If a product is defective or damaged upon arrival, we offer free replacements or repairs.
- Exchanges depend on stock availability.
5. Return Instructions
- Send an email to info@narifrostpro.com with your order number and return request.
- We will send you a return authorization number (RMA) and shipping details.
- Customers cover return shipping costs unless the item is defective.
📍 For any questions, call (830) 980-7907.
If you have any questions about our Refund and Return Policy or need assistance with a return, please do not hesitate to contact our customer support team.
- Email: info@narifrostpro.com
- Phone: (830) 980-7907
- Website: https://narifrostpro.com
- Address: 30030 Twin Ridge Dr, Bulverde, Texas (TX), 78163, USA