Refund and Return Policy of NarifrostPro

Effective Date: January 4, 2025

At NarifrostPro, we are committed to ensuring that our customers are completely satisfied with their purchases. We understand that sometimes things don’t work out, and we want to make the process of returning or exchanging products as easy and straightforward as possible. This Refund and Return Policy explains how we handle returns, exchanges, and refunds, including the terms and conditions that govern the process. Please take a moment to read through the policy carefully to ensure that you understand our procedures and your rights when it comes to returns and refunds.

1. Return Policy Overview

1.1 Our Return Commitment
We want you to be happy with your purchase. If for any reason you are not satisfied with a product you purchased from NarifrostPro, you may return most items within 30 days of receipt for a full refund or exchange. Our goal is to ensure you receive the product you expected or that it meets your specific needs. Whether it’s a defect, a mistake in your order, or a change of mind, we are here to help.

1.2 Return Window
All returns must be made within 30 calendar days from the date you received your product. After this 30-day window has passed, we cannot accept returns, exchanges, or offer refunds. Please ensure that you initiate your return process within this timeframe to ensure eligibility for a full refund.

2. Conditions for Return

To be eligible for a return, the following conditions must be met:

  • Product Condition: The product must be in new, unused, and resalable condition. Items that have been opened, used, or damaged will not be eligible for return unless they are defective or damaged during shipping.
  • Original Packaging: All returns must include the original packaging (e.g., boxes, manuals, accessories, etc.). Items returned without packaging, accessories, or manuals may be subject to a restocking fee or rejected entirely.
  • Proof of Purchase: You must provide proof of purchase, which includes an order confirmation email, invoice, or receipt. This helps us verify that the product was purchased from NarifrostPro.
  • Non-Returnable Items: Some items are not eligible for return. These include:
    • Opened software or digital downloads
    • Custom or personalized products
    • Gift cards
    • Items marked as “final sale” or “non-returnable” on the product page

3. How to Return a Product

3.1 Initiating a Return
If you wish to return a product, please follow these steps:

  • Step 1: Contact our Customer Support team at info@narifrostpro.com or call (830) 980-7907. Provide your order number, details of the item you wish to return, and the reason for your return (e.g., wrong product, defective, etc.).
  • Step 2: Our Customer Support team will issue you a Return Authorization (RA) number. This number must be clearly written on the return package to help us process the return more efficiently.
  • Step 3: Carefully package the product along with all its accessories, manuals, and original packaging. Ensure that the product is securely packed to avoid damage during the return shipping process.
  • Step 4: Ship the product back to us. The return address will be provided by our customer support team along with any other specific instructions. The customer is responsible for return shipping costs unless the return is due to our error or a defective product.

3.2 Return Shipping Costs
Customers are responsible for the cost of return shipping unless the return is due to a product defect, damage during shipment, or an error on our part. We recommend using a traceable shipping service or purchasing shipping insurance for returns over $50, as we cannot guarantee that we will receive your returned item without a tracking number.

3.3 Return Processing Time
Once we receive your return package, it will be inspected by our team. This process typically takes 3-5 business days. We will notify you once your return has been processed and if the return meets our conditions for a refund or exchange.

4. Refund Policy

4.1 Refund Process
Once your return is accepted, we will initiate the refund process. The following refund terms apply:

  • Refund Method: Refunds will be issued to the original method of payment. If you paid by credit card, the refund will be credited to your card. If you paid via PayPal, the refund will be issued to your PayPal account.
  • Refund Timeframe: Once we have processed your return, the refund will be credited to your account within 5-7 business days. Please note that depending on your payment provider, it may take up to 10 business days for the funds to appear in your account.
  • Restocking Fees: In rare cases, if the product is not returned in the condition required (i.e., opened, damaged, missing parts), we may apply a restocking fee. The fee will be deducted from your refund amount, and you will be notified of this in advance.

4.2 Refund Exceptions
The following circumstances may result in a refund being denied or adjusted:

  • Products returned without the original packaging, accessories, or manuals.
  • Items that have been used, damaged, or altered.
  • Orders marked as final sale or non-returnable at the time of purchase.

If we cannot issue a full refund due to these circumstances, we will notify you of the issue and provide you with possible alternatives, such as a partial refund or exchange.

5. Exchanges

5.1 Exchange Process
If you wish to exchange a product for a different model, size, or color, you must follow the same process as a return, with the following adjustments:

  • Step 1: Contact our Customer Support team to request an exchange.
  • Step 2: If your return is accepted, we will issue a refund for the returned item (as per the refund process) and allow you to place a new order for the desired item.
  • Step 3: If the item you wish to exchange for is out of stock, we will provide you with alternative options or notify you when the product becomes available.

Please note that exchanges are subject to availability, and you will be responsible for shipping costs associated with returning the original item and shipping the new product.

6. Damaged or Defective Products

6.1 Damaged Items
If you receive a product that is damaged or defective, please contact us within 7 days of receiving the item. In your message, please include:

  • Photos or videos of the damage or defect
  • Your order number
  • A description of the issue

We will offer a replacement, repair, or full refund, including the return shipping costs, depending on the situation. We may also request that you return the defective or damaged item before processing your refund or sending a replacement.

6.2 Manufacturer Defects
If your product has a manufacturer defect and it falls within our 1-year limited warranty period, you may be eligible for a repair, replacement, or refund. For more information on warranty claims, please refer to our Warranty Policy.

7. International Returns

7.1 International Orders
For customers outside of the United States, please note the following:

  • Return Costs: Customers are responsible for return shipping costs. We recommend using a traceable method for returns.
  • Customs Duties and Taxes: Customs duties, taxes, and any import fees are the responsibility of the customer. If a product is returned due to buyer’s remorse, these charges will not be refunded.
  • Return Process: Please contact our customer service team to obtain a Return Authorization (RA) number and instructions specific to your country.

8. Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized or customized items (e.g., engraved products)
  • Opened software or digital downloads
  • Gift cards or promotional credits
  • Items marked as final sale or non-returnable
  • Products damaged due to misuse, neglect, or mishandling

If you are unsure whether your product can be returned, please contact us before initiating the return process.

9. Contact Us for Returns and Refunds

If you have any questions about our Refund and Return Policy or need assistance with a return, please do not hesitate to contact our customer support team.

10. Changes to this Policy

NarifrostPro reserves the right to update or change this Refund and Return Policy at any time. When we do, we will post the updated policy on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about our procedures and your rights.

Thank you for shopping at NarifrostPro! We value your business and are committed to providing you with the best possible customer service experience. If you have any questions or concerns regarding your purchase, returns, or refunds, please don’t hesitate to reach out to us. We’re here to help!